Claims & Technology Leakage Assessment

2 to 5 Days Onsite


We aim to help you:


  • Reduce your total claims costs and expenses by 10%
  • Boost sales by building a claims team with excellent communication skills and business acumen
  • Accelerate your investment in predictive analytics, automation and customer engagement solutions
  • Gauge potential cost-benefits before engaging in improvement initiatives

Our Claims & Technology Leakage Assessment targets internal inefficiencies as well as outdated technologies and processes. By rooting out inertia, we help you determine whether your claims staff are efficiently administering claims pay-outs with minor effect on expense control, or truly and effectively mitigating cost drivers in the adjudication process for each claim settlement.


Discover whether your claims staff are effectively creating sustainable value for both insurers and policyholders throughout the entire value chain.


Our recent success stories:

  • Life insurer, Taiwan: Defined efficient (claims) operating model and realised savings for beneficiaries for a runoff operation

  • Regional medical insurer, Hong Kong: Identified strengths and weaknesses of medical claims services

  • Multinational P & C insurer, Hong Kong: Established an efficient operating model for a merger of two claims operations

  • Global P & C insurer, Hong Kong: Boosted quality and efficiency of Marine claims services

Testimonial: CEO, Regional Medical Insurer

“ln all, the project was a very successful experience. After a four-day site visit and a further week of offsite analysis, IBNR was able to present its findings. These have become the roadmap for a wide-ranging claims department service uplift project. I would recommend IBNR’s services for any similar exercise.”


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