Embolden Your Claims KPIs – Strategic Framework

1-Day Workshop


We aim to help you:


  • Identify your critical success factors according to your corporate strategy
  • Make substantial headway towards your strategic goals
  • Get your claims handlers committed to your chosen KPIs
  • Invest in accurate KPI measurement systems and monitoring processes
  • Anchor your KPI monitoring processes within your management team

We help align your claims services and business performance with your overall strategy by prioritising your workflows, enabling you to establish robust processes through proactive corrective adjustments. This is the key to successfully controlling costs and strengthening your customer retention rates.


Insurers typically only need to identify a handful of critical success factors that are strategically important drivers of their business. To measure your progress towards your strategic goals in your daily claims execution, we help you target compelling key performance indicators (KPIs) that are relevant to your business and brand positioning.


Interpreting KPIs and undertaking corrective measures have become standing working instructions for middle management whose job it is to monitor claims performance on a frequent basis.


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