Talk Smart in Claims Seminar


Corporate Claims in Support of Sales and Expansion - NEW


1-day seminar


PROGRAMME HIGHLIGHTS


Designed for claims staff and underwriters, the programme covers practical business communication skills during sales pitches and introductory encounters with prospective customers and senior management teams in claims notifications.

It highlights communications skills and marketing phrases that instantly signal competence and instil trust.


Emphasis is given to customer-centric language, attitudes and problem-solving practices that contribute to high-quality customer service in claims, within the context of a business relationship.


Principal Training Consultant


Rudolf Frei has over 27 years of hands-on experience in the insurance industry, specialising in insurance management consulting and claims, fraud, and insurance operations and sales support.